Walgreen’s Policy

Published April 15, 2016 by lynn k scott

Walgreen’s is a local drug store.  Personally, I’ve been to better, but that’s for another time.  Recently, I had my doctor send a prescription to the Walgreen’s pharmacy, which is less than a mile from my house.  I can honestly say, I won’t be making that mistake again.

I gave in and went to my doctor last week.  If you follow my blog, you know how I am not a fan of visiting those in the medical community.  However, the pain in my stomach, the vomiting, the wanting to die persuaded me to make an appointment.

It’s not bad enough I deal with Celiac’s Disease on a daily basis.  I had an idea what was wrong with me, upon entering the doctor’s office for this new issue that had been plaguing my stomach.  Sure enough, the doctor confirmed it….an ulcer.

He started me on some medicine to let my stomach heal.  My doctor’s office is about 30 minutes from my home; close to work though.  You would think my prescription would be ready by the time I reached the pharmacy.  Silly you…of course it wasn’t!

Naturally, why fill a prescription when you can wait for the patient to come in and ask for it and then begin filling it.  Who cares about wasting other people’s time, right?

The prescription finally comes up and again, silly me, I look to the board that say it’s ready.  My phone is ringing…who could it be?  Why, Walgreens, of course!  Their automated system was telling me my medicine is now ready.  Funny, the waiting room board was still blank.  Obviously, a good investment for the store.

When I arrived, there wasn’t a line.  Naturally, when I need to pay for my medicine, there is.  I try the kiosk to pick up my medicine.  That would be too easy.  It let me get all the way to where I pay for it and stopped me.  I had to speak to someone.  Damn!  Now, back in line I go.

After waiting another 15 minutes, the tech couldn’t find my prescription.  It was sitting within an arms reach of her register (but out of my vision).  I pay for it, I sign for it, it’s now mine.  Uh uh uh!  New policy.  I must be offered a consultation.  Really?  I thought I was in charge of whether or not I spoke to the pharmacist.

The tech takes off to go get the pharmacist.  I am very vocal at this point that I do not need or want a consultation.  I take my bag from the pharmacist and leave.

After speaking with the store manager, a lowly tech, isn’t qualified to hear the words, “I don’t want a consult”.  The one and only pharmacist, who now is constantly interrupted to make sure this consult option is offered, must stop filling prescriptions to deal with customers.

I let the manager know, there’s one slight problem with their corporate policy; it violates my rights to my medication.  Before you go defending this slower than molasses pharmacy, hear me out.

If their policy is to make sure everyone receives or waives their consult, it needs to be done PRIOR to the customer signing and paying for their medication.  Their “in-house” policy does not trump my right to my medication, that is now mine once it’s been paid and signed for.  They failed to realize this and I made it very clear they have lost my business.  I’m sorry, in this case, the customer was right.  They wasted enough of my time and I wasn’t standing quietly by while they imposed their policy on me, which was declined several times.

CVS is a much better pharmacy and drug store.  Walgreens may be good, in some city, but the two locations, in two cities that I have lived, they are the most inefficient locations of the company.  Just know your rights and make sure you pay after declining.

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6 comments on “Walgreen’s Policy

  • At our Walgreens the people are so nice but they are slower than molasses at the pharmacy counter. There is always a 3-4 person line, minimum. I don’t blame them but management.

    Liked by 1 person

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