Sutter Health Plus – Denying Proper Care

Published October 26, 2018 by lynn k scott

I’m still trying to get the care I deserve.

The latest update:

I am being forced to see a doctor, not of my choosing.  Heck, I didn’t even know I was being referred to this provider.  No one returns my calls.  Three different people were supposed to call me back; no one did.  The doctors and insurance are clueless as to what communication means.  I AM THE PATIENT!  I am to be consulted and I participate in my care – that is my right!!!

They originally set me up with a male doctor and I was told regardless of what I prefer, they aren’t mandated to accommodate me.  I finally got a to make an appointment with a non-English speaking oncologist.  I am not allowed to choose someone I would feel comfortable with.  My care cannot progress if I cannot trust my doctor.  At this point, care is functionary only.  I cannot heal properly if I am under duress at what will be added to my file because I don’t respond or act within preassigned and undisclosed parameters.  I am not allowed to give feedback or ask clarifying questions without repercussions.  Is that anyway to treat anyone, much less someone with a cancer diagnosis.

The insurance company refuses to allow me to see any other provider.  My care is being compromised.  I tried to ask the scheduling person a clarifying question (very nicely) and she loudly states, “Don’t you yell at me!”.  I hadn’t.  However, because of the derogatory notations in my account, this is the norm for every phone call.  I am accused of being rude every time I attempt to receive help.

Doctors should only be able to read medical charts.  The inaccuracies of my “dismissal” from the previous oncologist negate to mention the SEVEN requests to see other oncologists.

The blackballing of my care continues.  If there are any attorneys within N. California who can right this wrong, please contact me.

Please click HERE to sign, share and ask others to sign my petition.

 

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11 comments on “Sutter Health Plus – Denying Proper Care

  • I feel your pain. Insurance companies have no mercy towards their customers. They just see you as a number associated with a neatly written policy. I was stunned when I found out that some of them pick a PCP for you (no selection available).

    The staff at doctors’ offices has a hard time, because even if they wanted to do, they can’t always do what they think would be best. They have to adhere to their own regulations. And yes, the insurance guidelines play a huge part. To say “don’t you yell at me” is out of order, though. Even if you had yelled at her, she could have said it in a nicer tone: “Please don’t raise your voice at me. I am just trying to help within my means.”

    I’m sorry you have to go through this. I know it can’t be easy.

    Liked by 1 person

    • Well, I do work in insurance, so I’m a bit more versed than the average person. It’s not even about certain procedures; all of which have been authorized. It’s quality of care. I have no issue with minority doctors is they spoke clear and concise English. They purposely hire immigrant doctors to handle the huge immigrant influx the US is dealing with (legal or not). As an white, English-speaking female, I do not promote harmony within an office because I want my doctor to have knowledge of growing up in America and its nuances and I don’t want to have to say, “what” 15 times in one conversation. They legally don’t have to comply with my wanting a female doctor; much less one who speaks English as her first language. Yet, they promote picking your doctor is key to building a trusting relationship. Every office has accused me of yelling at them. It’s only happened because I’ve had to make 3 and 4 calls on the same issue; and I lost patience. However, frustration and exasperation are interpreted as yelling (only if I do them). I can’t win. But I’m not going down without a fight!

      Liked by 1 person

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